SHIPPING INFORMATION

The time frame of an order delivery is divided into two parts:

1. Processing time: Our production time is 3-5 days (All items will be manufactured once you submit the order).

2. Shipping time :Standard shipping for E-packet shipping: The average delivery time is 7-15 working days.

If we are experiencing a high volume of orders, shipments may be delayed by 1-3 business days. Please understand that we will complete the shipping ASAP. If there will be a significant delay in the shipments of your order, we will contact you via Email. 

SHIPPING COST

Order value ＜ $29.99, shipping fee is $5; Order value ≥ $29.99, free shipping.

In theory, our standard express can be delivered to all countries. If your country can not be delivered, please contact us by email.

We are 100% confident that once you receive your order, you will be delighted with your purchase. Please contact us at support@ollagift.com if you have any questions about your order. 

RETURNS & REFUNDS

Returns and refunds are only acceptable if there are any quality problems for our products. Or else, we don’t accept returns and refunds because all our products are customized after you place the order.